Returns & Exchanges

Customer satisfaction is very important to us at XO Collectives.

If for any reason you are unhappy with your purchase, please contact us via email within 14 days of purchase date and we will do our best to rectify any issues.

We are unable to accept “change of mind” returns as the majority of our range is hand made to order and due to the custom nature of our products, we are unable to restock and resell these items for safety and hygiene concerns.

All handmade custom items are non-refundable.

All items are carefully checked and packaged with care before posting, however if an item does arrive and deemed defective we will happily replace the item.

All sales items are final. No exchanges or refunds will be given unless the product is deemed faulty and defective.

All refunds and replacements must be made within 7 days of receiving the item. Return postage costs will be at the buyers expense. Upon receiving the items back in their unopened state we will then process your order for replacement, store credit or refund. If you receive a refund, the cost of return shipping will be deducted from your total refund (excluding GST).